Shipping & Returns — Propanefridgexpert
Last updated: September 17, 2025
Welcome to Propanefridgexpert. We value your business and want to make sure your order arrives safely and that any returns are handled smoothly. Below is our full Shipping & Returns Policy — ready to paste into a WordPress page.
🚚 Shipping Policy
Processing time
- Orders are typically processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the next business day.
Shipping methods & carriers
- We partner with trusted carriers and freight providers. The shipping option available for your order will depend on product size, weight, and your delivery address.
Estimated delivery time
| Region | Estimated delivery time |
|---|---|
| Local / within country | 3–7 business days |
| International (if available) | Varies (customs & location dependent) |
Shipping costs
- Shipping costs are calculated at checkout based on the item weight, dimensions, and delivery address.
- For large or heavy items (e.g., full-size refrigeration units or large propane tanks), freight shipping may apply — you will see freight fees at checkout.
- Customs, import duties, and local taxes for international orders are the responsibility of the customer unless otherwise stated.
Shipping restrictions & safety
- Some items are regulated or restricted in certain regions. If an item cannot be shipped to your address due to legal or carrier restrictions, we will notify you and provide options.
- We are not responsible for delays due to customs clearance or carrier service disruptions beyond our control.
Order tracking
- You will receive an email with tracking information once your order ships. Use the provided tracking number to follow your package.
🔁 Returns & Refunds
Return window
- Eligible returns must be initiated within 30 days of delivery.
Conditions for return
- Items must be unused, in original condition, and include all original packaging, accessories, and documentation.
- Proof of purchase (order number or receipt) is required.
Non‑returnable items
- Used or damaged items caused by customer misuse.
- Customized, modified, or specially ordered items.
- Items missing original parts or packaging.
How to start a return
- Contact our support team at support@propanefridgexpert.com or use our Contact page with your order number and reason for return.
- We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) and instructions if the return is approved.
Return shipping
- Unless the return is due to our error (wrong item or manufacturing defect), the customer is responsible for return shipping costs.
- Pack items securely; consider using a trackable shipping method and purchasing shipping insurance.
Refunds
- After we receive and inspect the returned item, we’ll notify you and process the refund to the original payment method.
- Refunds typically appear on your statement within 5–7 business days depending on your bank or payment provider.
- Original shipping charges are non‑refundable unless the return is a result of our error.
Exchanges
- Exchanges are handled case-by-case. If you need a different model or replacement for a defective item, contact support and we’ll assist.
Damaged or defective items
- If an item arrives damaged or defective, contact us immediately at support@propanefridgexpert.com with photos of the damage and packaging.
- We will arrange a replacement or refund at no additional cost if the damage is confirmed.
❓ Frequently Asked Questions
Q — How long does processing take?
A — Generally 1–2 business days after payment confirmation.
Q — Can I return a used item?
A — Used items are not eligible for return unless they are defective or damaged on arrival.
Q — Who pays for customs/duties?
A — The buyer is responsible for customs, duties, and taxes for international shipments unless explicitly stated otherwise.
📞 Need help?
If you have questions about shipping, returns, or a current order, email us at support@propanefridgexpert.com or visit our Contact page.